FAQ

  • how long does it take to ship and deliver my order?

    prints are usually dispatched within 3-5 days and are delivered within 7-10 days. the shipping time for international orders may take up to 14 days.

    prints are shipped in either a reinforced tube or crumble proof packaging to ensure safe delivery.

    each print is being made and signed after you place your order. then a serial number is assigned to each print. so same-day/ next-day delivery is not possible.

  • what do the print passport and certificate of authenticity include?

    each print comes with a photo passport and certificate of authenticity.

    the photo passport contains information about the photo ‘s subject, the date it was taken, the location and the technical details. it also provides useful information about the print itself and how to care for it.

    the certificate of authenticity -signed by the artist- confirms that the print is genuine and limited edition. the edition number and serial number will also be included in the certificate.

  • how long do these print last?

    these prints will last for more than 200 years if properly looked after.

    all of these prints are printed on premium gallery quality papers and use giclée printing, using pigment-based inks. they have the sharpest detail and highest resolution, displaying a full-colour spectrum. giclees capture every shade of an original work.

    this prints benefit from acid- and lignin-free and have iso 9706 conform / museum quality for highest age resistance. protecting them from direct sunlight and temperature fluctuation can help to make them last longer.

  • what is the return policy?

    in the very unlikely event that the prints arrive damaged or you are not satisfied with them, you have 14 days from the delivery date to return them.

    the return shipping and replacement costs are covered by the artist.

  • why do these prints come unframed?

    i usually provide framed prints at my exhibitions. be sure to check my exhibition page to find out about upcoming exhibitions.

    as much as i like to ship the prints framed, i have to consider the costs of shipping, professional frame fitting and the delay it causes to order and receive the frames and then ship them.

    please ask a professional frame maker to do the fitting.

  • do you accept requests for custom size prints?

    if you wish to purchase any of the prints in your preferred size, please contact kasra@stppros.com

    while making custom size prints is not guaranteed, i will do my best to accommodate your rquests.

  • can i see the prints before buying them?

    you can visit my exhibitions whenever they are running and see the prints up-close and see the quality of them for yourself. please keep an eye on upcoming exhibitions by visiting my exhibition page.